Shipping


We are a small business, which means we don't have any special arrangement with our courier that would let us lower the shipping prices. Nowadays free shipping seems to be the norm, but the truth is those costs need to be covered somehow, therefore the products' prices get higher. We don't feel like that's fair: if you were to buy more than one item, or if you lived relatively closer to us than someone else, you'd end up paying more than you really owe us.

That's why we keep our shipping costs separate: you can find your country of origin below, and see the corresponding prices.

Italy
10 euros - free over 50 euros

EU
20 euros - free over 70 euros

US and Canada
35 euros - free over 100 euros

Europe countries outside of the EU, Russia, China, Japan, India
55 euros

Everywhere else
65 euros

For special demands contact us at info@mianivenetianjewelry.com for an estimate regarding the courier's price.

We usually take within 1-3 days since receiving payment to ship your package (try not to buy your last-minute gift on Friday evening: we work on weekends but couriers don't!). After that it usually takes 2-5 work days for delivery in the EU, US and Canada, and from 3 to 15 for the rest of the world, depending on where you live.

If you're not 100% sure it'll reach you in time, just write us a line with your address at info@mianivenetianjewelry.com: we'll make an estimation with our courier and let you know a more exact time frame straight away, without obligation!

Products' information


The Trademark Vetro Artistico® Murano is a proof of origin provided by the Veneto Region in compliance with the law 70, passed on December 23 1994. It certifies that products have been made on the island of Murano, according to glass making tradition. It is managed by Consorzio Promovetro.

Our workshop is located in Venice, in sestiere of Cannaregio, and as such cannot request this proof of origin. We assure, however, that all glass rods used by us to make our beads are made are made of authentic Murano glass, produced by well-known companies from Murano island, and that the beads' production takes place in its entirety in the island of Venice, either by us or by other esteemed venetian artisans. The techniques used in glass processing reflect the centuries-old venetian tradition of beadmaking.

For more information regarding the history of Murano Glass Beads and how they are created, we refer to our article Murano Glass Beads: all you need to know about this centuries-old Venetian craft.

Yes, all glass beads are produced by us in our workshop in Venice and by other esteemed venetian artisans. The assembly of our jewels is entirely handmade by us. Small metal components and conterie - tiny glass beads - are purchased from trusted specialized third party companies, and are clearly wholesale products, since almost no one produces handmade materials such as these anymore.

These companies are:

Glass, avventurina, murrine:
Vetrofond s.r.l. - Fondamenta Radi 24/C - 30141 Murano (VE)
Effetre s.r.l. - Fondamenta S.Giovanni dei Battuti 4/A - 30141 Murano (VE)

Conterie:
Euroglass s.r.l. - Via Linghindal 4 - 30172 Mestre (VE)

Small metal components, steel wires, chains:
Darma bijoux s.r.l. - Via dosa 6 - 30030 Martellago (VE)

Gold and silver leaves:
A.P. di Alessandro Pontone - Via Albere 132/F - 37137 Verona

Yes, all small metal components used in our jewels are completely nickel-free.

We are available to all requests, both for single pieces or small exclusive collections. We will then discuss with you whether it is in fact possible to meet them, and on what terms.

Feel free to contact us at info@mianivenetianjewelry.com.

We are willing to provide you our jewels, within the limits of a hand-crafted production.

Contact us at info@mianivenetianjewelry.com for more information regarding our prices and our supply.

Returns


Our return policy lasts 14 days. If, within 14 days since receiving your purchase, this is either damaged or you are not satisfied with it, you are by law entitled to contact us and return it.

Prior to returning a product or cancelling the order, you must state your intention to do so by writing an email to info@mianivenetianjewelry.com and attaching your receipt or proof of purchase.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed within 14 days.

Note that you will be responsible for paying for your own shipping costs for returning your item, and that shipping costs are non-refundable.

Before proceeding with your purchase, please read our Terms of Service and our Refund Policy.

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