FAQs

Products' information

Are your jewels made of Murano glass?

The Trademark Vetro Artistico® Murano is a proof of origin provided by the Veneto Region in compliance with the law 70, passed on December 23 1994. It certifies that products have been made on the island of Murano, according to glass making tradition. It is managed by Consorzio Promovetro.

Our workshop is located in Venice, in sestiere of Cannaregio, and as such cannot request this proof of origin. We assure, however, that all glass rods used by us to make our beads are made of certified glass, and that production takes place in its entirety in the island of Venice, either by us or by other esteemed venetian artisans. The techniques used in glass processing reflect the centuries-old venetian tradition of beadmaking.

For more information regarding the distinction between Murano and venetian glass, we refer to Glass History.

Is it true that your products are completely handmade?

Yes, all glass beads are produced either by us in our worshop in Venice or by other esteemed venetian artisans. The assembly of our jewels is entirely handmade by us. Small metal components and conterie - tiny glass beads - are purchased from trusted specialized third party companies, and are clearly wholesale products, since no one produce handmade materials such as these anymore. 

These companies are:

Glass, avventurina, murrine:
Vetrofond s.r.l. - Fondamenta Radi 24/C - 30141 Murano (VE)
Effetre s.r.l. - Fondamenta S.Giovanni dei Battuti 4/A -  30141 (VE)

Conterie:
Euroglass s.r.l. - Via Linghindal 4 - 30172 Mestre (VE)

Small metal components, steel wires, chains:
Darma bijoux s.r.l. - Via dosa 6 - 30030 Martellago (VE)

Gold and silver leaves:
A.P. di Alessandro Pontone - Via Albere 132/F - 37137 Verona

Are your products nickel-free?

Yes, all small metal components used in our jewels are completely nickel-free.

Is it possible to personalize a jewel, or to create a custom-made one?

We are available to all requests, both for single pieces or small exclusive collections. We will then discuss with you whether it is in fact possible to meet them, and on what terms. 

Feel free to contact us at info@mianivenetianjewelry.com

I'm a retailer. Is it possible to sell your products in my shop?

We are willing to provide you our jewels, within the limits of an hand-crafted production.

Contact us at info@mianivenetianjewelry.com for more information regarding our prices and our supply.

Shipping

What are the shipping fees?

Italy           10 euros       - free over 50 euros

EU             20 euros       - free over 70 euros

extra EU    35 euro         - free over 100 euros

For special demands contact us for an estimate regarding the courier's price.

How long will I have to wait to receive my purchase?

The shipment will take place withing 2-3 work days after receipt of payment. For delivery, usually it takes from 3 to 5 work days inside the EU, and from 5 to 15 for the rest of the world.

Returns

How can I return a product?

If, at the moment of receipt of the product, this is either damaged or you are not satisfied with your purchase, you are by law entitled to contact us and return it within 14 days. Following receipt of the product on our part, you will be reimbursed the cost of your purchase, except for shipping costs to send it back, which will be borne by you.

All you need to do is contact us by mail at info@mianivenetianjewelry.com with subject "Return+[Your name]" requesting a refund and attaching the purchase receipt. We will answer with all the information you'll need to complete the operation.

More information regarding your right of withdrawal is provided by Clauses 8 and 9 of our Terms and Conditions, which you are required to accept upon purchase.