We are a small business, which means we don't have any special arrangement with our courier that would let us lower the shipping prices. Nowadays free shipping seems to be the norm, but the truth is those costs need to be covered somehow, therefore the products' prices get higher. We don't feel like that's fair: if you were to buy more than one item, or if you lived relatively closer to us than someone else, you'd end up paying more than you really owe us.
That's why we keep our shipping costs separate: you can find your country of origin below, and see the corresponding prices.
10 euros - free over 50 euros
20 euros - free over 70 euros
US and Canada
35 euros - free over 100 euros
Turkey, Russia, China, Japan, India
For special demands contact us for an estimate regarding the courier's price.
We usually take within 1-3 days since receiving payment to ship your package (try not to buy your last-minute gift on Friday evening: we work on weekends but couriers don't!). After that it usually takes 2-5 work days for delivery in the EU, US and Canada, and from 3 to 15 for the rest of the world, depending on where you live.
If you're not 100% it'll reach you in time, just write us a line with your address: we'll make an estimation with our courier and let you know a more exact time frame straight away, without obligation!
The Trademark Vetro Artistico® Murano is a proof of origin provided by the Veneto Region in compliance with the law 70, passed on December 23 1994. It certifies that products have been made on the island of Murano, according to glass making tradition. It is managed by Consorzio Promovetro.
Our workshop is located in Venice, in sestiere of Cannaregio, and as such cannot request this proof of origin. We assure, however, that all glass rods used by us to make our beads are made are made of authentic Murano glass, produced by well-known companies from Murano island, and that the beads' production takes place in its entirety in the island of Venice, either by us or by other esteemed venetian artisans.
The techniques used in glass processing reflect the centuries-old venetian tradition of beadmaking.
For more information regarding the distinction between Murano and venetian glass, we refer to Glass History.
Yes, all glass beads are produced either by us in our worshop in Venice or by other esteemed venetian artisans. The assembly of our jewels is entirely handmade by us. Small metal components and conterie - tiny glass beads - are purchased from trusted specialized third party companies, and are clearly wholesale products, since no one produce handmade materials such as these anymore.
These companies are:
Glass, avventurina, murrine:
Vetrofond s.r.l. - Fondamenta Radi 24/C - 30141 Murano (VE)
Effetre s.r.l. - Fondamenta S.Giovanni dei Battuti 4/A - 30141 (VE)
Euroglass s.r.l. - Via Linghindal 4 - 30172 Mestre (VE)
Small metal components, steel wires, chains:
Darma bijoux s.r.l. - Via dosa 6 - 30030 Martellago (VE)
Gold and silver leaves:
A.P. di Alessandro Pontone - Via Albere 132/F - 37137 Verona
Yes, all small metal components used in our jewels are completely nickel-free.
We are available to all requests, both for single pieces or small exclusive collections. We will then discuss with you whether it is in fact possible to meet them, and on what terms.
Feel free to contact us at firstname.lastname@example.org
We are willing to provide you our jewels, within the limits of an hand-crafted production.
Contact us at email@example.com for more information regarding our prices and our supply.
If, at the moment of receipt of the product, this is either damaged or you are not satisfied with your purchase, you are by law entitled to contact us and return it within 14 days. Following receipt of the product on our part, you will be reimbursed the cost of your purchase, except for shipping costs to send it back, which will be borne by you.
All you need to do is contact us by mail at firstname.lastname@example.org with subject "Return+[Your name]" requesting a refund and attaching the purchase receipt. We will answer with all the information you'll need to complete the operation.
More information regarding your right of withdrawal is provided by Clauses 8 and 9 of our Terms and Conditions, which you are required to accept upon purchase.